Refund

Refund Policy

This The Ordinary page explains returns, exchanges, and refunds in a store-specific format. This page applies specifically to theordinnayu.shop.

The Ordinary: exceptions
The following exceptions guidance applies to the The Ordinary storefront at theordinnayu.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

What The Ordinary customers should know about condition of returns
The Ordinary publishes this condition of returns guidance for customers using theordinnayu.shop. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

The Ordinary: support
The Ordinary publishes this support guidance for customers using theordinnayu.shop. For return or exchange assistance, contact Support@Theordinnayu.shop or 2247161309.

The Ordinary: order problems
This order problems section covers orders and visits through theordinnayu.shop for The Ordinary. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

The Ordinary: starting a request
The Ordinary publishes this starting a request guidance for customers using theordinnayu.shop. A return or exchange begins when you, contact us at Support@Theordinnayu.shop before sending the item. Once the request is approved, The Ordinary will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

What The Ordinary customers should know about refund timing
Customers using theordinnayu.shop can rely on the following The Ordinary guidance about refund timing. Once the return arrives and inspection is complete, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

The Ordinary: eligibility
The Ordinary publishes this eligibility guidance for customers using theordinnayu.shop. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinnayu.shop
Phone: 2247161309
Physical address: 366 E 6th St, Erie, Kansas, 66733, United States