FAQ

Frequently Asked Questions

This The Ordinary page explains frequently asked shopping questions in a store-specific format. This page applies specifically to theordinnayu.shop.

What The Ordinary customers should know about return shipping
This return shipping section covers orders and visits through theordinnayu.shop for The Ordinary. Who pays return shipping?
The Ordinary pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

The Ordinary: payment methods
The Ordinary publishes this payment methods guidance for customers using theordinnayu.shop. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.

What The Ordinary customers should know about products
For purchases made through theordinnayu.shop, The Ordinary applies the following guidance on products. What products do you offer?
We offer The Ordinary. Current availability, product details, options, and prices are shown on each product page.

Details from The Ordinary on shipping cost
The Ordinary publishes this shipping cost guidance for customers using theordinnayu.shop. Do you offer free shipping?
Yes. We charge nothing for standard shipping on U.S. orders.

Details from The Ordinary on returns and exchanges
For The Ordinary customers at theordinnayu.shop, this section explains returns and exchanges. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.

What The Ordinary customers should know about tracking
Customers using theordinnayu.shop can rely on the following The Ordinary guidance about tracking. How can I track my order?
As soon as tracking is available, it is sent using the contact information provided at checkout.

Our approach at The Ordinary to refund timing
The Ordinary publishes this refund timing guidance for customers using theordinnayu.shop. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.

The Ordinary: contact options
The Ordinary publishes this contact options guidance for customers using theordinnayu.shop. How can I contact you?
Email Support@Theordinnayu.shop, call 2247161309, or write to 366 E 6th St, Erie, Kansas, 66733, United States.

delivery timing at The Ordinary
The following delivery timing guidance applies to the The Ordinary storefront at theordinnayu.shop. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinnayu.shop
Phone: 2247161309
Physical address: 366 E 6th St, Erie, Kansas, 66733, United States